This Refund Policy outlines the conditions under which OMNICAST may grant a refund for IPTV subscription purchases made through its official online platforms.
By placing an order, the customer confirms that they have read, understood, and accepted this policy in full.
OMNICAST provides a digital, non-physical IPTV subscription service.
Service activation takes place after payment confirmation and may occur within a timeframe ranging from 10 minutes up to 12 hours, depending on:
order volume,
time zone differences,
technical and operational constraints related to a global service.
Once the subscription is activated, the service is considered delivered and initiated.
No refunds are issued once the subscription has been activated, regardless of the remaining subscription period.
This applies, without limitation, to the following situations:
Change of mind after purchase
Expectations not matching the service description
Device or application incompatibility
Customer’s internet connection issues
Restrictions or blocking by local internet service providers
Use of VPNs, DNS modifications, or non-recommended configurations
Partial, temporary, or intermittent channel or content unavailability
A full refund may be considered only if:
the subscription has not yet been activated, and
the refund request is submitted within 24 hours of payment.
Any request made after activation will be automatically rejected.
In the event of a major, continuous technical failure directly attributable to OMNICAST that prevents access to the service after activation, OMNICAST will prioritize:
technical resolution, or
extension of the subscription period.
A refund will be considered only as a last resort, if no reasonable solution can be implemented.
Refunds will not be granted in the following cases:
Insufficient or unstable internet connection
Incompatible devices, applications, or systems
ISP-level blocking or filtering
Incorrect setup or configuration by the customer
Account sharing or abusive usage
Violation of the Terms of Service
Suspension or termination due to non-compliance
All refund requests must be submitted exclusively through OMNICAST’s official support channels and must include:
customer name or account identifier,
payment date and amount,
payment method used,
a clear and detailed explanation of the request.
Incomplete, late, or non-compliant requests will be rejected without further review.
When a refund is exceptionally approved:
it will be processed using the original payment method,
processing times depend on the payment provider,
OMNICAST is not responsible for delays or fees imposed by third-party payment institutions.
OMNICAST reserves the right to modify this Refund Policy at any time, without prior notice.
The applicable version is the one in effect at the time of purchase.
For any questions regarding this policy, customers must contact OMNICAST support through the official channels listed on the relevant sales platforms.
